The Salvation Army

Hawaiian and Pacific Islands Division

Ray and Joan Kroc Corps Community Center

Job Description Rev: 7/17/2023

POSITION TITLE: Party Host Attendant

DEPARTMENT: Ray and Joan Kroc Corps Community Center (Kroc Center Hawaii)

SUPERVISOR: Sales & Events Manager

FLSA STATUS: Non Exempt

CLASSIFICATION: Part Time, On Call, Hourly

GENERAL STATEMENT: The Salvation Army is a branch of the Christian Church, and the ultimate goal of all programs is a spiritual, emotional and physical regeneration of all people.

MISSION STATEMENT: The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the Gospel of Jesus Christ and to meet human needs in His name without discrimination.

KROC CENTER HAWAII VISION: Kroc Center Hawaii is a community center where families, individuals and relationships thrive in the name of Jesus.

POSITION SUMMARY:

The Party Host Attendant will create a fun and engaging experience for guests at the Party Cabanas and other venues throughout Kroc Center Hawaii including children's birthday party guests and other celebrations. They will be dedicated to provide an exceptional experience at each celebration.

The Party Host Attendant will have a deep commitment to the mission of The Salvation Army, which will be evident in his or her professional life and the manner in which he or she represents The Salvation Army Ray and Joan Kroc Corps Community Center in the community.

REQUIRED EXPERIENCE:

1. Any equivalent combination of training and experience which provides the required knowledge, skills, and abilities to carry out essential functions will be accepted.

PREFERRED EDUCATION AND EXPERIENCE:

Customer service and some food service experience.

Previous experience in child care or working with children a plus

High School Diploma or G.E.D.

ESSENTIAL FUNCTIONS:

1. Ensure all parties are set up and ready to go prior to guest arrival; Check-in party guests; Set the tone of a party by providing a high level of energy, fun and enthusiasm.
2. Review paperwork, set up and breakdown of any equipment, supplies and activities; having attention to detail a must.
3. Serve food and beverages to guests; must have the ability to carry large and heavy trays on a continuous basis throughout a shift.
4. Respond quickly to requests from members and guests, supervisors or management in a timely, friendly and efficient manner.
5. Supervise flow and safety of Party Cabana areas and other party areas as applicable.
6. Remain visible and available to the needs of guests and be key contact point for client throughout party.
7. Work to ensure guest satisfaction, problem solving and notifying appropriate personnel about challenges and successes.
8. Inventory party supplies; prepare gift bags, balloons, signage and decorations as needed.
9. Once guests have left the party area, thoroughly clean and reset the area in preparation for the next party.
10. Assist front desk with inquiries, membership sales, booking programs and overall customer service when needed.
11. Adheres to The Salvation Army Policies and Procedures.
12. Maintain the Code of Ethics policy, which has been established for the Kroc Center Hawaii.
13. Attend staff meetings and other administrative meetings.
14. Maintain regular and punctual work attendance.
15. Perform other duties as assigned.

MENTAL DEMANDS:

1. Strong organizational skills and ability to multi task.
2. Detail oriented and attention to detail.
3. Ability to work in a fast-paced environment and maintain poise under pressure.
4. Ability to maintain a self-motivated and self-directed schedule.
5. Ability to take projects from beginning through completion.
6. Respond to crisis situations in a calm and effective manner.
7. Must possess the self-discipline necessary to perform repetitive tasks without lowering quality of work.
8. Able to work with limited supervision, and work in a team setting with other professionals.
9. Exercise good judgment and comfortable taking initiative with projects.

PHYSICAL DEMANDS:

The position requires sitting; climbing and/or balancing; stooping, kneeling, bending, stretching, crouching and/or crawling; standing; walking; manual dexterity and eye-hand coordination; use of vision; driving a vehicle; pushing/pulling/lifting/carrying 50-75 pounds and occasionally more than 75 pounds. This employee is required to work weekends and evenings.

COMMUNICATION DEMANDS:

The position requires talking to co-workers, clients, vendors; requires written communication to and from co-workers, clients, vendor; talking on the telephone; requires responding to written or verbal requests of co-workers, clients, and vendors; requires training/giving verbal and written instructions; requires receiving verbal and written instructions; requires writing/composing written language; requires reading; requires visiting/working at other worksites; requires communication via the latest technologies.

The position requires the ability to interact with co-workers and the public in a positive, professional manner in conformity with The Salvation Army Mission Statement. The position also requires the ability to work with people of diverse backgrounds and circumstances.

DESCRIPTION OF WORK ENVIRONMENT:

Most work will be outdoors in the Kroc Center Hawaii Aquatic Center as well as other Kroc Center Hawaii facilities and offices. Attendance at trainings and conferences may be required.

EQUIPMENT NEEDS:

Equipment used includes general office equipment such as computers, photocopiers, scanners, printers, fax machines, telephone (office, cell, PDA), and 10-key calculator.

CERTIFICATES & LICENSES:

TB Certificate

CLEARANCES:

The candidate chosen for this position will be required to pass a criminal history information check. Conviction of a crime will not automatically preclude employment. The circumstances involved in the conviction(s) will be considered.

The information in this job description indicates the general nature and level of work performed by an employee in this classification. It is not to be interpreted as a comprehensive inventory, or all duties, responsibilities, and qualifications of employees assigned to this job. Management has the right to add to, revise, or delete information in this description. Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions of this position. Employee will be required to follow any other job-related instructions and to perform any other job-related duties requested by management.

This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.