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At Aloha we have great people working together, with aloha, to create an extraordinary company. We seek to be the type of workplace where we have mutual respect and teamwork. We want our fellow employees to enjoy their jobs. We care about and for one another. We believe in doing the right thing by each other and by our customers and business partners. This core value is consistent with our company name and our island heritage.
PRIMARY PURPOSE:
Assists the Store Manager in the daily operations of the store.
ESSENTIAL DUTIES/FUNCTIONS:
* In the absence of the Store Manager, supervises Sales Associates and assigns duties.
* Ensures that the store is operating according to company policies/procedures and standards.
* Assists the Store Manager in processing the daily paperwork.
* Assists the Store Manager in conducting inventory, placing orders and processing merchandise as received.
* Provides quality customer service by greeting each customer in a prompt and timely manner.
* Performs cashiering duties according to the Island Mini-Mart (IMM) cash Policy.
* Follows security and safety policies/procedures.
* Checks in new merchandise in a timely manner.
* Performs stocking and pricing duties.
* Maintains a clean store environment by performing housekeeping duties.
Daily Duties:
* Performs Sales Associate duties - 60%
* Ensures that the store is operating according to company policies/procedures and standards.
* Supervises Sales Associates and assigns duties - 40%
* Assists in the processing of daily paperwork.
* Assists in conducting inventory, placing orders and processing merchandise received.
Periodic Duties:
* Conducts weekly Price Surveys of competition.
* Attends monthly Manager's Meeting in the Absence of the Store Manager.
* Attends and participates in monthly store meetings.
Occasional Duties:
* Covers a Sales Associate shift if necessary.
* Completes price changes as needed.
* Assist other stores as assigned.
* Performs other duties as assigned.
* Work at other store locations.
QUALIFICATION REQUIREMENTS:
Skills/Knowledge:
* Requires mathematical ability for proper cash handling and to process daily paperwork.
* Ability to supervise staff and coordinate work assignments.
* Ability to prioritize work duties and assignments.
* Ability to provide prompt, friendly and quality customer service.
* Ability to perform stock/inventory duties.
Education/Training:
* High School Diploma or equivalent.
* Successfully completes Sales Associates Training Class.
* On the job training provided by the Store Manager.
* On the job computer training.
* Valid driver's license required.
Experience:
* 1 - 2 years experience in customer service.
* 1 - 2 years experience in cash handling.
* 1 - 2 years experience in supervisory skills.
Equipment use:
* Continuous use of the cash register, gas console, coffee maker; roller-grill, cappuccino machine, microwave oven, upright steamer, nacho machine, food warmer, granita machine, adding machine, and safe.
* Frequent use of pricing gun; overhead cigarette racks; and cleaning supplies.
* Regular use of computer; VCR; file cabinets; cigarette lockers.
* Regular use of personal vehicle to perform company business; hooking up C02 soda fountain air pressure dispenser tank, and BIB Bag-In-A-Box syrup dispensers.
Work Hours:
* Sunday-Saturday availability
* Scheduled to work a minimum of 5 days and 40 hrs per week; all additional hours needed to maintain standards and adequate staffing, and avoid overtime; various shifts.
* Covers Store Managers day off (6:00 a.m. - 3:00 p.m.) schedule may vary by location.
* On-call to work varied work shifts (i.e. day, night, swing, or graveyard) as necessary.
* Extended hours as assigned.
MENTAL DEMANDS:
* Continuously requires attention to detail, concentration, and alertness.
* Frequently requires use of mathematical skills.
* Good judgment and the ability to make appropriate decisions with minimal lead time, to ensure store operations (in relation to customers, staff, vendors, etc.) run smoothly.
PHYSICAL DEMANDS:
* Continuous standing for extended periods, handling, fingering and use of corrected vision and wide field of vision.
* Frequent climbing, balancing, stooping, kneeling, crouching, crawling, walking, reaching; use of eye-hand-foot coordination, depth perception; pushing, pulling, lifting, and carrying up to 50 lbs. of merchandise cartons.
* Seldom requires sitting, running, use of color vision.
COMMUNICATION DEMANDS:
* Continually talks to customers/clients, and meets request of customers.
* Frequently talks to co-workers, meets requests of co-workers, and receives instructions.
* Occasionally talks to outside trade persons/vendors, supervises others, meets requests of vendors, and trains/gives instructions.
* Assists in applicant hiring process.
* Coaches employees and uses progressive counseling process as indicated.
* Regularly talks on the telephone, writes/composes written language and reads.
QUALIFICATION REQUIREMENTS:
Skills/Knowledge:
* Requires mathematical ability for proper cash handling and to process daily paperwork.
* Ability to supervise staff and coordinate work assignments.
* Ability to prioritize work duties and assignments.
* Ability to provide prompt, friendly and quality customer service.
* Ability to perform stock/inventory duties.
Education/Training:
* High School Diploma or equivalent.
* Successfully completes Sales Associates Training Class.
* On the job training provided by the Store Manager.
* On the job computer training.
* Valid driver's license required.
Experience:
* 1 - 2 years experience in customer service.
* 1 - 2 years experience in cash handling.
* 1 - 2 years experience in supervisory skills.
WORKING CONDITIONS:
* Works indoors under regular store conditions.
* Works outdoors under regular weather conditions as needed.
The above statements, which are subject to change, are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.