TRANSFER CENTER COORDINATOR

IMMEDIATELY HIRING FOR A FULL-TIME TRANSFER CENTER COORDINATOR OPPORTUNITY!

Transfer Center Coordinator is responsible for receiving and coordinating emergency and non-emergency patient transfer and transport requests via air or ground ambulance. Transfer Center Coordinators will routinely interact with both external and internal customers, including but not limited to: hospital personnel, physicians, administrators, transport vendors and other key personnel by performing the following duties.

ESSENTIAL FUNCTIONS/DUTIES
Answer emergency and non-emergency transport telephone lines and coordinate all requests for transfer and transport promptly, courteously and demonstrating a high degree of customer service.
Respond appropriately applying discretion and independent judgment to a variety of requests in order to their best:
* Ability to gather pertinent information to process patient transfer requests and arranging transportation
* Ability to demonstrate compliance with all established policies and procedures as they apply to the coordination of patient referral and transport.
* Ability to learn and comply with local EMS policies, procedure, processes, and protocols.
* Ability to learn and demonstrate applicable knowledge of EMTALA and Title regulations pertaining to transfer center request.
* Ability to learn and demonstrate coordination with Physicians, Case Managers, and facility staff to effectively document consults and transfer requests
* Ability to learn and demonstrate process requests for critical MD to MD consults and transfer requests for contracted facilities
* Ability to track and monitors location and status of ground and air ambulances in relation to patient transfer requests.
* Develops high degree of familiarity with client service area geography and medical facilities.
* Prioritize tasks, adhere to deadlines, and provide status updates on assigned projects

Ability to learn to operate technical equipment components necessary for the performance of job duties, including but not limited to:
* Integrated telephone system
* Computer Aided Dispatch System
* Computer database maintenance and integrity
* Mapping systems
* Internet

Communicates professionally and effectively with:
* Transport Vendors
* AOCs
* Hospitals
* MICNs/Physicians
* Transfer Centers

Documentation:
* Complete all cad documentation with appropriate notes and times
* Grammar and spelling checked

Obtains patient demographic documentation:
* Face sheet/labs/diagnostic studies/physician notes and consultations
* Insurance information

Participates in quality assurance (QA) and Continuous Quality Improvement (CQI) programs.

QUALIFICATIONS
Experience:
* 1 - 2 years prior experience in the health care environment
* Preferred 1 year customer service experience
* EMS dispatch experience preferred
* Knowledge of medical terminology required
* Computer based phone systems, VOIP/Digital

Education:
* High School diploma or equivalent.
* Two year degree in related field preferred

Credentials/Licenses:
* Current or previously held EMT certification, Medical Assistant, Case Manager or equivalent education/experience preferred

Technical Skills:
* Typing - Minimum 35/WPM net
* Working knowledge of basic office equipment
* Proficient in PC based applications such as, but not limited to Microsoft Office
* Computer Aided Dispatch experience preferred.

Interpersonal Skills:
* Able to maintain professionalism and effectiveness in high stress situations
* Must be able to work independently with little to no supervision
* Must be able to work as an integral part of a cohesive, fast paced and productive team
* Excellent oral and written communications
* Critical listening skills
* Problem solving and conflict resolution

WORKING CONDITIONS AND MENTAL/PHYSICAL REQUIREMENTS
Physical Demands:
* Regularly required to use hands to finger, handle, or feel and reach with hands and arms.
* Individual is frequently required to sit or stand. Individual is also required to talk and hear multiple relevant conversations simultaneously.
* Individual must occasionally lift and/or move up to 10 pounds.
* Specific vision ability required by this job includes the ability to adjust focus.

Mental Requirements:
* Decision making skills
* Exhibits sound and accurate judgement
* Able to read, analyze, and interpret documents; able to respond effectively to inquiries or complaints.
* Must have the ability to generate reports, presentations, write detailed and complex correspondence and articles using original or innovative techniques and /or style.
* Must be able to work with basic mathematical concepts such as addition, subtraction, multiplication and division and to apply concepts such as fractions, percentages, ratios and proportions to practical situations.

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing for individuals with a disability.